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Help Request Tickets

Any questions or assistance needed from the Huron Technology Department require a Help Ticket to be created. This includes…”I just have a quick question”.

Help tickets help us track our work within the building, potential bigger problems and ongoing projects. There are 3 very simple ways to put in a Help Ticket.

1. You can call the Help Desk at 994-5040 and talk to a live person. They are experienced District Techs that may be able to answer your question right over the phone, saving you from waiting for a building tech to respond. If they are unable to assist you, they will put in a Ticket for you. At this point, you can bring down your laptop to the Tech office or await our response.
2. You can send an email from your district email to helprequest@aaps.k12.mi.us to create an automated ticket. Be as detailed as possible so that when the ticket it generated we have a good idea of what your problem is. Once you have put in the ticket you will get a copy in your email and then you are welcome to come on down to the tech office or await our reply.
3. You may access the Help Desk ticketing system via the web at http://help.aaps.k12.mi.us using Safari or Firefox. Your login name and password is the same as your District email ID and password.

No matter how you put in a ticket it is important to pay attention to the tickets themselves as you receive them in your email. We may request more information via the ticket or update you on the status of your ticket and all this will be within the tickets that you get in your email. Please, always read these tickets. You may also update your own ticket through the blue NOTE button that is in the email ticket.